Shipping, Returns, & Exchanges

Shipping Policy:

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Standard shipping is FREE on all U.S. orders over $75.

Shipping/Handling

We ship to all 49 Continental United States. 

Standard shipping typically arrives in 3-7 business days.  Custom or embroidered orders may take up to two additional weeks depending on the complexity and size of the order.

We ship from multiple vendors, shipping transit windows may vary. 

Please email help@topstitchscrubs.com to confirm shipping charges if your order includes multiple vendors and/or ships to a residential address.

Shipping Method Shipping Charge Order Placed Order Delivered
Standard Continental U.S. for orders $75+ Free --- 3-7 Business Days
Standard Continental U.S. for orders below $75 $14 --- 7-10 Business Days

Return Policy:

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Returned items must meet the following criteria:

Sent back to TopStitch within 30 days of receipt of your order

The garment(s) must be in their original condition:

  1. Unwashed
  2. Unworn
  3. Unaltered
  4. With tags attached

Instructions:

  1. To start, please go to our Return Center. Select the items you're looking to return or exchange and fill out the necessary details.
  2. Ship the items back using the resealable shipping bag and the system-generated prepaid label when completing the return form. For International returns, our customer service team will email you with next steps once your return request is submitted.
  3. Once your items are returned you should receive notification of your refund or new order.