How long will it take to get my order?

Standard shipping typically arrives in 5-10 business days. Expedited shipping typically arrives in 2-5 business days. Custom or embroidered orders may take up to two additional weeks depending on the complexity and size of the order. For more information regarding Shipping, please click here.

How can I check the status of my order?

Order status information is available under your order history section of your accounts page (you will need to login to access this portion of the site). If you have any questions around your orders status, feel free to reach out to our customer service team.

How can I pay for my order?

We currently accept Visa, Mastercard, Discover, Amex, and PayPal.

Can I cancel or change my order?

Depending on how far along your order is we may be able to cancel or change your order. Please contact us at help@topstitchscrubs.com.

Can I exchange my order?

We do not offer exchanges; if you would like to make an exchange, please follow the stated return process and purchase what you would like on a new order

How do I return my order?

All returns are processed through our return center. Please see our returns guide for more information.

Can I return my embroidered items?

Embroidered items are final sale and can not be returned.

Non-embroidered items can be returned within 30 days of purchase. Items must be clean, unworn, with their original tags still on and in the polybag they arrived in.

What should I do if my order is damaged, missing, or only partially fulfilled?

We are sorry to hear that there is an issue with your order. Please reach out to us at help@topstitchscrubs.com so we can make it right.

Where can I find product sizing information?

Product sizing varies between different brands and styles. Please review our sizing guides to determine what will fit you best. If you have more detailed product questions, please reach out to us at help@topstitchscrubs.com.

Can I have my scrubs embroidered with my company/hospital logo?

For all embroidery inquiries, including pricing, please contact us at help@topstitchscrubs.com

I have an allotment from my employer, how do I use it?

You will want to use your allotment on your company's uniform website. If you are unsure of what site to go to, please reach out to your network administrator, or you can reach out to us directly at help@topstitchscrubs.com.