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Shipping & Returns
Shipping Policy:
Standard shipping is FREE on all U.S. orders over $50.
Shipping/Handling
We ship to all 50 U.S. states, Puerto Rico, Virgin Islands, American Samoa, Guam, and APO/FPO/DPO addresses. We offer low flat rates including expedited shipping. During high volume periods, expedited shipping may not be available.
Standard shipping typically arrives in 5-10 business days. Expedited shipping typically arrives in 2-5 business days. Custom or embroidered orders may take up to two additional weeks depending on the complexity and size of the order.
Shipping Method | Shipping Charge | Order Placed | Order Delivered |
|---|---|---|---|
Standard Continental U.S. for orders $50+ | Free | --- | 3-7 Business Days |
Standard Continental U.S. for orders below $50 | $8 | --- | 3-7 Business Days |
Expedited Continental U.S. | $25.00 | Before 11:00AM PST Monday through Friday | 2-3 Business Days |
Non-Continental U.S. (Hawaii, Puerto Rico, Virgin Islands, American Samoa, and Guam) | $25.00 | --- | 3-7 Business Days |
We ship from multiple vendors. Shipping charges may vary accordingly.
Please email help@topstitchscrubs.com to confirm shipping charges if your order includes multiple vendors and/or ships to a residential address.
Return Policy:
Returned items must meet the following criteria:
Sent back to TopStitch within 30 days of receipt of your order
The garment(s) must be in their original condition:
1. Unwashed
2. Unworn
3. Unaltered
4. With tags attached
To begin a return request, please visit your Account's order page and click the return button for the order you want to return items for. Alternatively you may look up your order using the order# and an email you used (account email, shipping email, or billing email) by using the return order lookup, and then submit a return.
Please email returns@topstitchscrubs.com for a return authorization number before sending your items back. If a return authorization number is not issued, we cannot accept your return. Please mark the outside of the container clearly with the RA number and ship it to:
TopStitch Scrubs
Attn: RETURNS DEPT(RA#)
10658 W. Centennial Road, Suite 400
Littleton, CO 80127